UCP Honors Sprint Relay in Connecticut


Over the last two years Sprint has developed a partnership with United Cerebral Palsy (UCP), a nonprofit organization that educates, advocates and provides support services for adults and children with disabilities, in order to increase awareness of Sprint Relay’s Enhanced Speech-to-Speech service. As a result of this affiliation, Sprint Relay’s state services have been able to build a close relationship with their local UCP chapters.

Sprint Relay

Michelle Vicino, Account Manager for Sprint Relay Connecticut, has developed one of these outstanding relationships with the UCP Association of Eastern Connecticut (UCPECT). Michelle’s personal story has led her to have a true passion for the services and solutions that Sprint Relay provides. Michelle was born with full hearing, and went through life easily able to utilize the telephone and keep in touch with family and friends. However, a progressive hearing loss became suddenly noticeable when Michelle found herself unable to understand words over the phone at the age of 25. At the time, she had no access to TTY services, CapTel services, or any other technology those with a hearing loss have in order to communicate. Today, she advocates for Sprint Relay services by providing outreach through Relay Connecticut. She touches the lives of parents who are struggling to find solutions for their children, as well as adults who are unsure how to move forward with a newfound hearing loss.

The outreach provided through Relay Connecticut led Michelle to a request from the UCPECT. Michelle was able to secure a sponsorship that included promotion of Sprint Relay services on the UCPECT website, social media channels, events and more.Sprint RelaySprint Relay CT Award








As a result, Michelle received an award in recognition of the outstanding support provided by Relay Connecticut.

“It’s an honor to accept this award on behalf of Sprint Relay,” said Michelle. “I’m proud to be part of the Sprint Relay team, where we have a strong focus on providing solutions to create communication access for people with disabilities.”

Sprint has served as the nation’s largest 711 Telecommunications Relay Service (TRS) provider for more than 25 years, and currently provides relay services in 33 states and exclusively for the federal government, as well as New Zealand. In addition to Sprint Relay services, Sprint offers unique products and services for individuals who are blind or visually impaired, those with cognitive or neurodevelopmental disabilities and seniors. By empowering seniors and people with disabilities through accessible technology, we’re demonstrating how good technology works as a positive force in our society. For more information, visit www.sprint.com/goodworks, for people with Speech Disability: www.sprintsts.com, for general Sprint Relay: www.sprintrelay.com, or for hearing loss/hard of hearing: www.sprintcaptel.com

Joining Forces: UCP and Sprint Relay

Over the years Sprint Relay has responded to communication challenges in the lives of people with speech disabilities. UCP is excited to be in partnership with Sprint Relay to help promote the products and services of Sprint Relay while furthering UCP’s efforts to advance the accessibility movement for people with a spectrum of disabilities. This partnership will raise awareness of these various services and products available through Sprint Relay that can help people with a variety of hearing difficulties and people who have speech disabilities to communicate with friends and family and live as independently as possible.

Sprint is the largest and most technologically advanced Telecommunications Relay Service (TRS) provider in the nation with more than 22 years of experience. Sprint Relay services are provided to persons who are deaf, hard of hearing, deaf-blind, or who have a speech disability, and give these individuals the ability to communicate on the phone or internet. Sprint’s experience in this field ensures Sprint Relay users receive quality service regardless of the type of relay service they are using. Sprint Relay service is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or the length of calls. For more information, visit www.sprintrelay.com. Users with a speech disability can go to www.sprintsts.com.

“Sprint Relay and UCP share a common vision that technology can be harnessed to open up the world to individuals with disabilities,” said Stephen Bennett, former President & CEO of United Cerebral Palsy. “UCP is excited to be partnering with Sprint Relay to help raise awareness of the services they provide that can really make an incredible difference in the day-to-day lives of so many people.”

“Sprint has always been committed to making communication possible for all of our customers, including those with speech disabilities. Sprint Relay delivers on this promise through our new partnership with United Cerebral Palsy who is a recognized advocate serving 170,000 clients and families every day. We look forward to working together to raise awareness about Speech-to-Speech Services available” said, Mike Ellis, Sprint Relay Director.

If you need more information about the Sprint Relay Service, please do not hesitate to contact the Sprint TRS customer service at 800-676-3777 (voice), 800-676-3777 (TTY) or send an email to Sprint.TRSCusSer@sprint.com.