Tools for Reporters

As a professional communicator, reporters are in a unique position to shape the public image for people with disabilities. The written word and images used can create a straightforward, positive view of people with disabilities or an insensitive portrayal that reinforces common myths and is a form of discrimination.

Disability Etiquette: People First Language
Communicating with and about people with disabilities


The way a society refers to people with disabilities shapes its beliefs and ideas about them. Using appropriate terms can foster positive attitudes about persons with disabilities. One of the major improvements in communicating with and about people with disabilities is “people-first” language that emphasizes the person, not the disability. By placing the person first, the disability is no longer the primary, defining characteristic of an individual but one of several aspects of the whole person.

For example, it is preferred to say, “people with disabilities” instead of “the disabled,” or “Mary has a vision impairment” instead of labeling the person by saying, “Mary is blind.”

An exception to this rule is for people who are deaf or hard of hearing. In general, the deaf community does not like to be referred to as having hearing impairments. It prefers deaf or hard of hearing. Use “hard of hearing” to refer to people who have hearing loss but communicate in spoken language. “People with hearing loss” is also considered acceptable. Many people who are deaf and communicate with sign language consider themselves to be members of a cultural and linguistic minority. They refer to themselves as Deaf with a capital “D” and may be offended by the term “hearing impaired.”

Also, people with disabilities may use the words disabled and crip to refer to themselves. They would also be likely to say, “I am blind,” or “I am a paraplegic.”

Using “crip” language is part of the disability culture. However, people without disabilities should not use this terminology.

If you don’t know the appropriate words to use, simply ask the person what is preferred.


National Center on Disability and Journalism

The goal of NCDJ is to provide support and guidance for journalists as they cover people with disabilities, who make up at least 19 percent of the U.S. population or 54.4 million people. The ADA defines a disability as “a physical or mental impairment that substantially limits one or more of the major life activities.” However, it is widely acknowledged that people with disabilities are frequently under-covered by the mainstream press or that coverage is inaccurate or incomplete.

NCDJ is headquartered at the Walter Cronkite School of Journalism and Mass Communication at Arizona State University.


Guidelines for Reporting and Writing about People with Disabilities

These guidelines explain preferred terminology and offer suggestions for appropriate ways to describe people with disabilities. Developed with input from more than 100 national disability groups, the guidelines have been adopted by the Associated Press and the American Association for the Advancement of Science and are referenced in the American Psychological Association’s Publications Manual 6th Edition.


Removing Barriers: Tips and Strategies for Effective Communication

This booklet is an easy-to-read, quick reference guide that addresses the basics on ways to effectively communicate and interact with people with disabilities.