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ups franchise complaints

ups franchise complaints

Required fields are marked *. When did they become so expensive? Until you’ve walked in the shoes of a UPS Store owner who is defeated, warn out, who’s tried everything possible to survive and keep their doors open, you have some nerve leaving those comments. Just the name UPS would bring volumes of business from name recognition! (These people are a franchisee’s bread and butter customers.) I have been an Executive of Retail Businesses for over 25 years and this is ALARMING!!!! I told em where to stick it, locked the doors and walked away with 0. It is just easier to shut the doors, strike a flare and walk away…..My best advice, If you have the chance to buy a UPS store…..Don’t. The rules were crazy and Nazi like.They had control over every aspect of your business. But what I also understand, is how DEVASTATING the experience is, when all you wanted to do is own your own business, make some money, and enjoy working with your customers each day. Lou is not a business minded person thus this store is going down. Jobs. the franchiser is one of the rudest people i have ever ecountered! On the consumer end of things UPS has gone from some of the best price/service in the industry to the absolute worst service and the secret multi-tiered pricing ALL dictated by Wall St and corporate… Then if they challenge your methods you stand a good chance in arbitration to get some money back rather than walking away from your investment with your tail in between your legs. How is it possible that this business remain in business??? The customers that came in for drop offs wanted free tape and to waste your time with all of their questions – “how do I fill out the return form?”, “when will my package arrive?”, “when will I get my credit?”, “where does the label go?”, “is this package taped good enough?”, and on and on. What Makes Owning a UPS Store Franchise Location so Appealing? THE UPS STORE: How Much Do UPS Store Franchise Owners Make? Manager refused to consider my inconvenience and time, wasted. HappyTUPSSowner: Those have been your sales. There is NO Money to be made in owning a UPS Store. The royalty fee is 8.5% of the gross sales. First the package was delayed by a late truck at a stop in Illinois. It is inconceivable that they charge a royalty on total sales when they give you only 40%. I feel sorry for the next owner. My store pulls in $60k a month! Franchisees of The UPS Store are entitled to numerous products and services such as Shipping and Packing, Mailbox and Postal Services, Copying, Finishing & Printing, Packaging, and Moving Supplies, and Business Services that include fax, notary, and office supplies. Hanh uses the name and reputation of UPS to enrich herself but not keep to the ethical business standards required by this Franchise. go out to staples he is a real dick…. You get 40% of ground package and 50% of air package costs. There is no way I’m keeping that appointment after reading this. I’d like to see those numbers for myself. I was told about all the money I would make as The UPS Store. And that I could not start an investigation – it had to be started by the local UPS Store. UPS controlled what you did, what you said, they had total access to your computers. Bill and Sue Robertson are easing their way toward retirement. Has anyone looked at the printing industry’s numbers lately? To make matters worse, when I complained about having, to return to ups store, Store Manager refused to make it, right. avoid the one in galesburg illinois on main street! I can go on and on and on…..but those who owns or owned THE UPS STORE already know all the headache and heartache UPS/MBE caused or imposed on all of us. : 1-800-PICK-UPS. Then try and sell the business – no one wanted to buy such a business even when you showed a profit. My firm, Bridge Management Consulting, helps small business owners, who who are struggling with overwhelming debt resulting from a failing or closed business. UPS Americas and the Caribbean 3401 NW 67th Avenue, Bld. (adsbygoogle = window.adsbygoogle || []).push({}); I’ve been in this system since before there were The UPS Stores, as a Mailboxes, etc. There’s more – lots more – but I think you get the idea. Before this year I never had a month that was not up compared to the same month the previous year. They have sales people that call on businesses too…. Manager wanted me to wait till that employee, returned from a 1.5 hr lunch. I sent a package through the local UPS Store, not knowing the separation between UPS and franchisees. They take more and more from us every day. I also have been very happy with my franchise. We did a lot of packing and shipping, with other profit centers like copying and mailbox rentals being a sort of icing on the cake. A franchise is offered only by delivery of a Franchise Disclosure Document in compliance with the federal trade commission's rule on franchising and various state franchise sales laws. There are large companies out there in every city that do printing and other services. Be an independent pack and ship or go with one of the other models that support Fedex and other carriers. Again thank you. So what is the response from our franchisor? After 10 years, to renew my franchise agreement they wanted 80-90,000 for upgrades. UPS then contacts that customer and offers them a slight discount per shipment in order to start an account directly with UPS, bypassing the the UPS Store completely. Don’t give into them! What makes it even more painful is the knowledge that UPS raised the prices of shipping 8-10 percent in January. What You Need to Know When Opening a Pizza Hut Franchise, Things You Need to Know About a Franchise, Learn About the Costs of Owning a Domino's Pizza Franchise, Here's What to Know About the Costs of Buying a 7-Eleven Franchise, The Balance Small Business is part of the, In-house financing available for equipment, inventory, and start-up costs. 2)UPS continues to force you to upgrade and buy things all the time and this adds on thousands of dollars every year. A good corporate mailhouse blows the EDDM program out of the water. You can meet this requirement with any combination of cash, bonds, stocks, mutual funds, retirement accounts or other non-borrowed sources. UPS Europe Avenue Ariane 5 1200 Brussels, Belgium Europe. Firstly, the store is quick to sign you up with a contract and take your money. Tweet UPS Customer Care. Some hours later, I contacted UPS to see what was happening, which was when I found out that I was not the sender – my local UPS Store was! You ended up paying another 8.5% royalties which was 17% of the amount you made. You are allowed to deduct the cost of stamps and packaging materials. Since we are more than 6 years old I have to re-carpet the entire store (8K), my computers are now no longer supported either and would require an upgrade, (another 4500). Your email address will not be published. Yeah, when you think of printing I’m sure The UPS Store is the first thing that pops into your head. A UPS store is a one-stop-shop for small business owners and employees. Trying to sell and get out. There’s No Such Thing, 18/8 Eighteen Eight Fine Men’s Salons Franchise Warning. So you had to know what you were looking for. This year has been terrible so far. It is clear that the damage happened on UPS’ watch – not the local store. So what it boils down to is simple buyer beware and o nothing that can have major impact on your financial well being aand that requires major cash outlay without speaking to your attorney. UPS Standard to Mexico??? UPS Store Franchise Articles: FRANCHISE DISCLOSURE DOCUMENT FDD: The UPS Store 2015 – Free Download. But here is the biggest dirty little scam!!! Thank you! So later, when people came to our store alone and asked about the franchise… we told them the truth and they ran for the hills! Are there any UPS Store owners out there who have actually had “legal action” taken against them due to non-compliances?? I’m a very successful experienced franchisee looking for opportunities but a UPS Store in Montana is no win situation. Is The UPS Store franchise opportunity a scam? Then our vendor began stealing our shipping customers. Founded in 1980, Mail Boxes, Etc. So, get rid of the PIPE DREAM….. “UPS charges FAT Franchise Fees and other Fees, and Fees, and Fees, and Fees. Review the downloadable UPS Store Franchise Disclosure Document (FDD/UFOC). We will be held liable for these packages if they are lost for up to $5000 per package. It beat the alternative. It's a franchise so your experience depends on the owner of that particular store. I want to thank everyone that spoke their mind and feelings. The Saxophone was set to arrive somewhere around Monday, 11/24/2019, but it never arrived. Manu Patel. It is not only franchises are bad, the arbitration system is worse. You all stop me from making a mistake that I would have regretted . All I am doing is servicing UPS customers and making “no money”. Any local or even national competitors who want to be successful in that industry know how high the bar is, and that benefits consumers everywhere. I signed up and gave my down payment to MBE as a Mail Box Etc. I am thinking of looking into owning a UPS franchise store. We’ve handled several franchisees who need to get out of their particular franchise hell, and we’ve successfully fought back on behalf of our clients. UPS acted as thugs. Good luck, Thank you all the honest comments from the UPS store owners & workers.I was about to invest and purchase 3 franchises which I will definitely not even think about now. Are THE UPS STORE Franchise Owners Cheating UPS Customers? How about the 2500 dollar shredders they keep trying to get us to buy….Oh wait YouShredIT LLC just went under….Or how about the 2000 dollar minipakr air pillow machine that is available to us for a limited time only…Or how about the super special price for Adobe CS5 at 1000 dollars as long as 500 of us agree to buy it. “Watch out for UPS Store Franchise Owners as they will try to hide in their Quick Books showing they are succesful. I looked into buying a few UPS store franchise in Montana, but after meeting with the owner of Montana area ( Brad ) and talking to his franchisees who are not happy with the way that corporate was squishing the profits out of them. SBA said they had no relation with The UPS Store. No-Nonsense Hype-Free Franchise Issues & Discussion Site, YOU CAN’T MAKE ANY MONEY WITH A UPS STORE!! Worse than last year, which was bad. I am thinking the money I would save in shipping my own internet orders would be a nice amount. I Promise you!! It’s plain and simple a broken business model that gets worse as time goes on. SHARE A COMMENT BELOW. The help is very poor and extremely unfdriendly to the customer. Deb you and the others are correct as to the Nazi style practices of UPS which by the way are dictated by Wall St…any Franchise with a Wall St corporate overlord will suffer the same fate you did, try reading and comprehending the new Franchise agreements. Opportunist/investor -William says: I read enough compains.I will not go this business.Thanks peoples who express their honest experiences. United Parcel Service, better known as simply “UPS,” is one of those few specific brands that has become so strong in one industry that they can shift to becoming one of the dominant brands in another. With opportunities in more than 75 countries and territories, The UPS Store and Mail Boxes, Etc. Plus I have to do all kinds of stupid stuff like money orders and greeting cards, just in the hopes of getting people in the door who MIGHT rent a mailbox. Customers are mainfesting their boxes at home and bring the package to me as a drop off and act like they are dong me a favor….. Don’t even get me started on printing…Standard Register is 20 years behind in technology and 40% higher in cost than the major trade printers that are available. We would have been sitting ducks without you. There sure a lot of disgruntled store owners who have nobody to blame but themselves. Gracias. While I don’t have to pay any franchise fees, I do suffer from being a glorified dropoff box for both UPS and FedEx. The amount of prepaid packages, which we are paid a pittance for, began increasing at the expense of packages that were actually paid and shipped through our stores at an alarming rate. But its sad when you can’t make money shipping when you are a UPS store. We gave careful Due Dilligence and learned there was money being pumped into the business from the owner’s personal bank account to keep the business afloat. Most comments also are from several years ago, and many do not reflect positive experiences with owning a The UPS Store. Follow UPS Do not expect to get justice from the arbitration or legal system. But OMG!!! They think we should concentrate on printing. They opened their second store in the same small town in Ohio in 1997.Fast forward to today. In the beginning of my store’s life cycle, things were pretty good. Dickey's 20…, REVIVE ENERGY MINTS Vending Fraud Victim Liz Speaks Out, CUPPY’S COFFEE: Lawsuits Filed v. Cuppy’s, Elite Manufacturing, Attorney Cary Ichter: There is No Federal Franchise Regulation, THE UPS STORE Franchise Warning: It’s a Scam Claims Franchisee, THE UPS STORE Franchise Owners Lose MBE Lawsuit : Unhappy Franchisee, http://www.unhappyfranchisee.com/how-much-ups-store-franchise-owners-make/, POSTALANNEX+ Franchise Complaints : Unhappy Franchisee. Follow UPS. UPS do not want to hold those packages at their own warehouse so they imposed on the Store Owners to receive packages on their behalf; at the end UPS is going to take over these stores little by little some belong to Private and some belong to Corp just like McDonalds so they can force each store to keep up with their crazy promotions. We do all of the work that UPS is supposed to do, like deliver packages to residences instead of my store, so that they can lay off more drivers and pay us next to nothing. The UPS Store — I was expecting a saxophone kit since monday, november 24th, 2019. If I hit the 8th year I have to completly recabinet the entire store too (10,000). This has turned into a disaster of customer, relations. I did own a UPS store for several years and I would highly recommend you avoid this company!!!! With that corporate union, The UPS Store was born. I own an independent pack and ship store and feel the pain of the UPS store owners. At one point.. UPS was charging people 10% less than the store if they printed their label online. The UPS Store locations are owned and operated by franchisees of The UPS Store, Inc. Pricing, services and hours of operation vary by location. 3) UPS steals your customers and gives them personal private accounts. Shipments are the bulk of your business income. And I find it hard to belive that any lawyer would recommend that his client sign a contract that promises to steal almost everything that you make. There are no benefits like insurance for doing this work for them. Have you seen all the franc…, I was currently interested in purchasing this fran…, Worst 3 years of my working life. is the global leader in its marketplace and includes over 4,400 locations. That was in March, 2003. If I added the PACE recommendation for add on’s to shipping (like $2.00 for every $100 of insurance – while UPS only charged .40 cents) our shipping became very expensive and customers would print their own labels on-line and then drop them at my store where I received a $1.10 per package instead of $10.00 or $25.00. So far we have done $9,000 less in sales compared to the same period last year. They forced you to use their credit card company and the hardware you bought from them was specialized so it only worked with their providers. However, for the past three years it has been a losing battle. Would like to know if anyone knows about franchise FEDEX Kinko’s store? This technology enables UPS franchisees to deliver more than 13 million documents, pieces of mail, and packages every day. I own 2 independent stores that ship FEDEX and I am not making it. At that much of a shortage in sales, we will be done before christmas. Royalties were 8.5% of the total price – not on what you made, but the entire amount of what you sold. In Buffalo NY they have 2 retards running the show- dumb and dumber- not sure how they sleep at night- I gues easy money does strange things to people, Unless you need to lose a lot of money Stay away from the Useless Piece of Ship Store. ?not to Canada but to Mexico and you can only do it directly via UPS). CUPPY’S COFFEE Franchise Press Release – Buyer Beware! If you’d ask them to wait – most would get annoyed and make nasty comments. People came in the store thinking I was a UPS office and wanted all of their claims, complaints, etc handled. They never wanted to wait in line and would constantly come to the front of the line and interrupt you while you were waiting on a genuine “paying” customer. 60K per month is terrific, but also very unusual. Watch UPS. The UPS Store, Inc. is a UPS© company. Unless you’ve owned a UPS Store and been taken advantage of by the Franchisor UPS, who not only financially rapes every store owner with fees upon fees, upon fees, but makes it impossible for a store to make ANY money at all, would you even have a right to an opinion. I will never use any UPS product or service again in my life. Nothing contained in this website and associated videos are intended to amend or disclaim any information provided in The UPS Store Franchise Disclosure Document. Avoid him if you are a franchisee. The drop offs increased exponentially and customers who I relied on slowly converted to drop offs. Employee sent me the job by, email without even looking to see if copied ok. The customer coming in doesn’t know all that goes on behind the scenes…and the store owner is too distraught to provide the very best customer service, which is their initial goal going into the store. He simply, did not care. It only took a couple of years to realize it was more than a name change and my store would never make the kind of money I was told about. 2020 UPS Store Franchise Disclosure Document (FDD/UFOC) contains detailed information for prospective franchisees. We are currently doing 75K a month. Best Cities for Jobs 2020 NEW! We have no choice but to accept these packages, yet the program is ironically called “My Choice”. UPS continues to steal the store’s shipping customers…and that’s a known fact. You are FORCED to obtain color copiers where you lose money each month. UPS and Wall st ultimately screwed him on his retirement, went from over 80% to under 30%… And just try to sell your store and watch how you get bent over. However, to be thorough, my wife and I decided to check out reviews from other UPS Store franchise owners online. The drivers and Franchisee’s I see are great hard working slaves to the company, For those UPS Store owners who making $$$$$ good on you; those owners have reason to complaint and feel like they have been abused my Giant Company UPS! At this time, The UPS Store retail locations in Canada are open and operating on regular hours in almost all locations but may be limiting the number of customers permitted in store to follow social distancing protocols. I have none of the expenses or fees that franchise owners have. Created a brand and system that became known worldwide as the leading alternative to using the United States Postal Service, but also as a leader in shipping, printing, and business service centers. DICKEY’S BARBECUE PIT: Will Dickey’s Survive COVID-19 Coronavirus? I actually have an appointment w/ the consultant to open a store next week. The store is poorly handled by the owner-he does not have clue how to run a business and he is no help to customers. It was a few hours late, but it delayed the shipment from Friday till Monday. Do not invest in this franchise or you will pay a heavy price. To help ensure that franchise owners can capitalize on their investment, The UPS Store, Inc. requires prospective franchisees to have at least $75,000-$125,000 in liquid assets. “I hired the BEST CPA in the Land who investigated an existing supposedly successful UPS Store with sales of over $300,000.00. I will look into some other franchise. They’ve tried to make it work. Don’t Trust it……… They will tell you there is money to be made in printing and other services and that is all a BIG, HUGE, FAT PIPE DREAM!!! I know that people hate going to lawyers, but they may save you from YOURSELF! Bill and Sue Robertson opened their first store in 1989 under the banner of Mailboxes Etc. These stores were useless except to serve to make UPS money. I finally walked away! …… I owned a UPS Store and I also made no money. The UPS Store business model doesn’t work unless you can buy multiple stores and consolidate your overhead. re ups store, florin mall, copy-scan-email job problem, Store employee tried to help me, however he botched a, simple copy and scan to pdf job. You really only took in say $10,000. The UPS Store Media Relations Inquiries from members of the press only Phone: (858) 455-8846 or (858) 642-7968 Email: PublicRelations@upsstore.com. In fact, we have to pay royalties back to them on the small amounts they do pay us. One of the best ways to thoroughly research a franchise or business opportunity investment before purchasing one is to get feedback from current and former franchisees involved in the franchise system. Pros . Share a comment below about The UPS Store franchise – good or bad. UPS owns the shipping program iShip, which most, if not all UPS Stores use to process packages. UPS World Headquarters 55 Glenlake Parkway NE Atlanta, GA 30328 United States Tel. The health and safety of our customers and franchise network is of paramount importance. People have every right to get pisssed off by this kind of business practice. to return to this location to get copy/scan job redone. They were always monitoring you – they said to see where improveement was needed. I’m sure, for one moment thinking as a customer, (and being the devils advocate) can understand frustration when it comes to lack of customer service, and how people can be dissatisfied with not being treated how they feel is appropriate when they are coming into a business and spending their hard earned money there. HappyTUPSSowner- But the customer would want YOU to tape their box.. for FREE! Try running your business! They drop it off at your store and you get… $1.00. I don’t see why the local UPS Store needed to be involved. There is Never a notary there yet they advertise there is one there. I found out that corporate UPS is doing most if not more of what the previous commenters mentioned. Each and every year for the past 23 years has been better than the previous. He is an experienced entrepreneur who has trained individuals to become Certified Franchise Consultants. I am trying so hard to sell mailbox rentals now. There are already businesses dedicated to this service and you cannot compete. Selling is not an option either considering that the banks are simply not lending. The real question is…what is your profit? What do you think? He makes money out of the franchise system. You can’t say you make much in shipping, as drop offs far surpass the # of shipping customers who actually pay the store directly. When I got home, I, saw totally black unreadable pages, interspersed with, clear readable pages. Initially, I grew sales from 130K per year to 295K last year. Coroprate efforts are completly out of touch with the pain of what we are really experiencing in the field. I will look elsewhere to invest my retirement savings. 1,082 The UPS Store reviews. and officially re-branded 3,000 locations as the UPS Store, but has been franchising locations since 1980. From copying and printing, to notarizing and shredding, the new ca… The UPS Store© locations are independently owned and operated by franchisees of The UPS Store., Inc. in the USA and by its master licensee and its franchisees in Canada. Donna Chambers: Before making those comments you need to understand what you’re talking about. Tweet UPS. The UPS Store Customer Service US retail The UPS Store locations Phone: (800) 789-4623 Mon - Fri, 6:00 am to 5:00 pm PT . Moreso as I mentioned my event on a local, chatroom, and everyone said I should complain in writing. October 23, 2011 October 23, 2015 ADMIN 46 Comments complaints, franchise, franchisees, franchising, mail boxes etc., scam, The UPS Store, UPS Store franchise complaints, UPS Store franchise fraud, UPS Store franchise lawsuit, UPS Store franchise scam But the reality was they were constantly checking to make sure they weren’t cheated out of a dime of royalties. I signed my lease as a Mail Box Etc. Thanks for this information which explains the terrible ups store in Greenville, NC. Hello Anyone: My husband and I are looking at a lo…, Yes, totally a scam. The UPS Store is the world’s largest franchisor of retail shipping, postal, printing, and business service centers and has nearly 40 years of franchise experience. (which became The UPS Store in 2004). 75% of outgoing packages in any given day were paid driectly to the carrier. “, Thanks to everybody for sharing your experiences. UPS will attempt to notify the sender with details of the damage”. She even told the agent that she had a house account at the UPS store. Was also charged $15 for packaging, never done before, and the kid behind the counter didn’t even weigh the packages to be sent. My wife had a job making 60,000!!! 7-Eleven Franchisees Are Not Business Owners: NCASEF, GOLDEN CORRAL Wealth-loss Diet: Franchisee Loses $3M in 51 Days, School of Rock Names Rob Price CEO Amid Dzana Homan Controversy. UPS Express Private Limited (Formerly UPS Jetair Express Private Limited). This business started out promising, but has become a complete scam with our VENDOR (UPS) becoming our franchisor. NEVER going back there again, will mail through the PO. A free inside look at company reviews and salaries posted anonymously by employees. I hope this store goes out of business–he and the store is a huge rip off to the public. Second, when finding out that these po boxes are not recognized by the county as a valid PO box the answer from the manager was “we don’t care”. We have come across the “Unhappy Franchisee” site and reviewed some of the Comments which are mostly from The UPS Stores Franchisees in the United States. For example, take this classic underhanded technique currently utilized by UPS: I lost one that spent $3,000 per month in my store. I began to almost immediately despise UPS. This business model was created ONLY for UPS to make money, and has ruined so many lives, of people looking only for the american dream, and nothing more. But you pay a royalty on….. wait for it… $20,000!!!! Any honest advise and/or recommendations from current and/or past The UPS Store Franchisees would be sincerely appreciated. UPS store: Developed in 1980 as an alternative to the United States post office, the UPS store has more than 4,700 locations throughout the United States, Canada and Puerto Rico. The Area Franchise and Corporate office pushed printing, but you had to invest in so much printing equpment to even compete and there was not the demand for what I needed to make up for the lost shipping revenue. Basically what UPS has done is turn us into indentured servants. There are no Fedex/Kinko franchises. I remember visiting the area stores and being allowed to ask questions with the area guy standing right there listening. In its annual Franchise 500 listing, Entrepreneur Magazine has ranked The UPS Store #1 in its category (“Postal … I was stuck with a PO box for one full year (they would not let me out of my contract only after a few days that I signed the contract) and to top it off when it was time to renew I specifically rejected the new contract and would bring the keys back upon arriving back in Florida. What’s your center number? When I started my store, I only had about 20 percent drop offs ( these are pre-paid shipments) then in more recent years that numbered had skyrocketed to 80 percent!!! It’s 20% of my business each month. Don Daszkowski wrote for The Balance Small Business. -T.Wayne. He does not favor franchisees and is a pro-franchise person. So the 8.5% royalty is really 17% and that is nuts! It wasn’t like owning your own business at all. However, the brand awareness of even an industry leader such as Mail Boxes, Etc. Just curious. I had already made up my mind, deciding not to, after my interviews with existing franchise owners and my meeting with the couple whose store we had been interested in purchasing. Description UPS Franchise Owners Contact List. The most advanced technology - The UPS Store franchising network utilizes one of the most innovative and highly developed digital information systems in the world. UPS Store Owner Forums – What Other Franchisees Said. How Do You Buy a Dunkin' Donuts Franchise? Every day I look at the numbers and want to cry. I even signed my FOC as a Mail Box Etc. They forced you to put all your data from Quick Books into their financial planner. This is my sincerest appreciation. So, to sell I would be looking at 60,000 in fees and commissions and upgrades. The corporate team is out of touch and make lame excuses. Here’s my prediction: MBE soon will GONE, all the signs are no longer has MBE on it, the Focus is no longer in Shipping but in Printing because they know that UPS direction changed, all these stores will soon be UPS secondary HUB. Is GARAGE FORCE Hiding Franchise Failures? Unfortunately, with THE UPS STORE no matter how hard to work and how much $$$ you put into your store……the chance to make $$$ just isn’t there for so many reasons (Drop Off # going higher by the day, UPS Online direct Shipping, NOT My Choice, Corp Accounts o…have you heard the latest?????? You will have some Store Owners tell you that you can make money but they are saying it so they can sell their business and not have any bad info out there on the street.

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